You Are Here:Home/ Blog/ How To Answer The Questions Related To Previous Instances Of Handling An Angry Client?
January 08, 2020 | 3 minutes Read
Ritu Raj Das
Behavioural and Personal Interviews
On a normal working day, Ayushi is working in her cabin - writing and replying to the emails constantly. Suddenly, the receptionist informs that a client has come to meet her - and he is enraged.
The company has failed to deliver a project on time which has annoyed the client.
Ayushi greets him politely with a soft smile on her face. She asks him to sit and detail down his concerns, but the client bursts out at her. His anger spirals out of control, in spite of Ayushi’s courteous behaviour.
She still maintains her composure and listens actively to the furious client.
Moments later, he gets calm, sits down, tells his concerns gently and asks for the reasons in delay. When the client goes back after half an hour, he is satisfied with the response and is eager to work again with the company once this project gets delivered.
What would you do if you were in Ayushi’s place?
“Your most unhappy customers are your greatest source of learning.”
Listening patiently to irate or angry customers is a skill that only a few people are born with. When a customer confronts a person, their inner strength can destabilise quickly.
But, if you know the incredible skill of handling the angriest customers without upsetting them, you will be loved by one and all inside the company.
That’s why the interviewers often ask, “You have delayed in submitting the project, which has made the client angry. How will you handle the situation?” or “How would you handle an angry customer?”.
Our today’s blog explains how to answer this question during the interview masterfully -
At the same time, you should know the limits of tolerance beyond which you will not be scared to escalate the matter. If you show your anger management and assertive skills, the interviewer will consider you a good fit for front line roles also.
“If you don’t take care of unhappy customers, your competitors will.” A company can’t afford to lose its valuable customers. Employees who are an integral part of the company should and must know how to tackle the annoyed customers.
So, if you know the art of cooling down the angry clients, get ready to increase your scoring points during an interview.
To practice this question and get feedback from the industry experts, Skill Prodigy is the place you should be at. We’re happy to assist you in preparing for interviews and excelling at it.
Posted On January 14,2020
After clearing the initial screening, aka phone interview round, the interviewer invites you for the next step - video interview round with the hiring manager!
You are nervous and excited - so you begin your preparation by making a checklist:
Everything is perfectly fine. You are all set for the interview. But wait! Have you worked on your body language?
Morihei Ueshiba delineates the importance of body language, “A good stance and posture reflect a proper state of mind.”
No matter what, if your body language is not correct, you cannot impress the interviewer. During a video interview, it becomes even more crucial. The interviewer is minutely watching your stance and hand & eye gestures.
What is body language?
According to Wikipedia, body language is a type of nonverbal communication. Facial expressions, body posture, gestures, eye movement, touch, and the use of space together constitute body language.
Why and how do interviewers assess a candidate’s body language?
“Actions speak louder than words.” Sometimes, you cannot communicate your thoughts or connect with someone by speaking words as much as you can do by showing positive intent. While working in a company, you have to constantly interact with your team members, superiors, juniors, customers, and vendors. If you have a positive body language, you sound more approachable and confident, which impacts your conversations as well.
Hence, every recruiter closely observes the body language of candidates at various stages during an interview. During a video interview, right from when you start the conversation until you press the “END” button, the interviewer keeps a vigilant eye on your body language and stance.
How to show positive body language during a video interview?
When you adopt a natural, unforced body language during the interview, you can be relaxed and feel more confident. To be natural, you have to practice beforehand, so the tips mentioned above can get inculcated into your daily habits.
Skill Prodigy provides you an amazing platform where you can record your video answers to hundreds of interview questions. Industry experts and your peers will review those recorded answers and give their critical feedback about your body language and overall delivery. Join us today!
Posted On January 13,2020
Ramya and Nishtha are best friends and have recently qualified engineering exam. They both went for an interview in two different companies on the same date.
The interview process was going smooth until the interviewer asked a question, “What are your biggest weaknesses?”
Nishtha was scared as hell after hearing this question. She replied instantly, “I don’t think I have any weakness except being a perfectionist due to which I delay in submitting the project sometimes. I’m trying to improve it.”
On the other hand, Ramya was calm and thought for 10 seconds before answering this question. Then, she politely described her weaknesses without screwing up the chances of getting selected. She also explained what action points are she taking to improve that weakness and not letting it affect her output.
Who is the clear winner? - Ramya.
No one is perfect in this imperfect world, and your interviewer knows it.
So, you can’t get away with this question, “Do you have any weaknesses?” by answering a clear NO. Neither, you can speak up the cliches weaknesses ‘I am a perfectionist’, ‘I focus too much on details’, ‘I get angry when a project gets delayed’, etc. and expose yourself in front of the interviewer.
How to answer this question effectively?
You have to explain your weaknesses without bringing its impact on your candidature. Here are some actionable tips to help you craft a convincing answer -
Skill Prodigy provides you with ample opportunities to practice these kinds of questions. You can also get timely feedback from the industry experts and improve your shortcomings.
Posted On January 11,2020
“We will schedule your telephonic interview on XX date at XX time. Be prepared.”
If you have applied for a job recently, you must have heard this line from the recruiter.
The recruitment process is expensive and time-consuming. That is why the interviewers have begun conducting a telephonic round as the first screening of a job application. The goal is to examine if a candidate matches the minimum requirements expected.
You can not pick up the interviewer’s call without adequate preparation - your answers will decide whether your candidature will be moved ahead for the face-to-face interview.
Our today’s blog throws light on some vital tips you should remember while giving a telephonic round of interview -
Ensure a peaceful surrounding - We know you already understand the importance of a quiet environment. But, it was necessary to emphasize. You would not want an interviewer to hear the background noises or any interruptions.
Choose a peaceful environment in your home where you can answer the questions without getting distracted. If you can not find a place in your home, you can also book a place in a near-by coworking space. Also, make sure that the network bandwidth should be available, else your conversation with the interviewer can break down.
Listen to the interviewer patiently - You are eager to present your best answers and highlight your skills in the most compelling way possible - that is good. But, listening is essential to understand precisely what the interviewer is trying to communicate.
Do not cut-off the interviewer. Hear him out patiently and then answer the question.
Skip the “What are you expecting” conversation - Interviewers also use the telephonic interview round to assess if a candidate fits into the company’s budget. But, if you quote a specific figure, it might curtail your chances too early. You could instead say, “ I am expecting the salary as per industry standards. Also, I would be keen to know more about my role, responsibilities, and avenues of growth.”
Avoid usage of fillers and slang words - Slang words like “Heyaa, whatzz up, Cool, Okkzz, etc” can create a negative impression in the mind of the interviewer. Also, fillers like “umm, like, see, etc” show your half-hearted preparation. Do not use these words while speaking.
Interviewers conduct telephonic screening for usually 20-30 minutes. “You should avoid giving too long answers as it can lose the interest of the interviewer,” says Neeraj Puntambekar, Co-Founder of Skill Prodigy.
Adequate preparation can help you avoid any trouble in giving a telephonic interview. On the Skill Prodigy app, you can record your answers and feel more confident by getting feedback from the mentors.